Terms and Conditions
Terms of Payment:
All products shipped from Van Isle Water will be C.O.D. unless prior credit approval is obtained. C.O.D. shipments can be VISA, MC, or certified cheque prior to shipping. Qualified accounts have net 30 days from time of order.
Prices and Taxes:
All pricing is suggested retail in Canadian dollars. Prices are subject to change without notice. Van Isle Water is not responsible for printing errors. Buyer shall pay all applicable taxes.
All orders are shipped Monday to Friday, excluding national Holidays. Orders will be shipped no later than 1 business day after receiving the email order confirmation. Orders cannot be cancelled after confirmation is sent. All shipments will be declared at full purchase value. If the shipment is refused, the customer is responsible for cost of returning goods.
Typically orders will arrive within 2-7 business days. Should you wish to receive your order sooner please contact us at firstname.lastname@example.org and we will be happy to arrange an expedited option for you.
FREE Shipping Eligibility
VAN ISLE WATER offers FREE SHIPPING on all orders placed through https://store.vanislewater.com over $25.00 (tax not included). VAN ISLE WATER will determine the best shipping carrier for each free shipping order. Orders under $25.00 will pay a flat $25.00 shipping and handling fee. Free Shipping is offered for retail customers only. Account customers, click here.
Prepaid minimums are available, some exceptions apply. Call for details. Special order items and some items requiring special handling, such as pond liner, salt, PVC pipe, bulk chemicals, etc. do not qualify for prepaid freight. VAN ISLE WATER will use a carrier of its choice for all prepaid shipments.
A freight quote will be required for some large, heavy, odd-shaped or hazardous items (items are indicated on the website). The customer will be contacted within 1 business day with a freight quote before the item is shipped. The customer has the option to:
- Go through with the freight quote
- Arrange pick-up or;
- Arrange their own freight company.
Van Isle Water does not assume responsibility for freight damage. All freight damage and shipping discrepancies must be claimed within 48 hours of receipt, collect shipments to be claimed with carrier. Waybill must be marked damaged to validate claim.
Van Isle Water must be notified of any short shipments within 48 hours of receipt of goods with copy of carrier waybill and customer count.
Van Isle Water is only able to ship to Canadian addresses and cannot ship to P.O. Boxes.
VAN ISLE WATER is not responsible for shipping damage. All merchandise goes through strict quality control before shipping. Please inspect your order right away and any damage or discrepancies must be claimed within 48 hours of receipt. Please notify us at email@example.com of these damages.
Returned good must be authorized by VAN ISLE WATER. A copy of original invoice must accompany all returns. All returns must be shipped prepaid freight and are subject to a possible restocking fee of up to 25%. Product damage in freight return will not be accepted. Credit will be issued to your account for future purchases. No returns after 30 days. Special order items are not returnable.
All defective items within the manufacturer's warranty period must be authorized and returned to VAN ISLE WATER with an RGA#. The customer is responsible for return of item(s) and all freight costs. Item(s) will either be replaced or repaired at VAN ISLE WATER's discretion. Items sent back must be accompanied with customer proof of purchase and retail customer receipt. Shipment of replaced of repaired item will be the responsibility of customer. Replacement or repaired items may be added to a prepaid shipping order.