(250) 383-7145

Get in Touch with Our Team

Real Support for Real Water Solutions

Fast Responses

Expert Guidance

Here to Help

Whether you need help choosing a product, troubleshooting an issue, or placing an order, our team is here to provide clear answers and reliable support.

Help

We’re Ready to Help

Support for Every Step

From product questions to system guidance, getting the right help makes all the difference. Reach out and we’ll make sure you get the answers you need.

Get in Touch with Our Team

Which best describes you...*

General Inquiries

Have a question about products, solutions, or your system? We’re here to help.

Contact Form

Product Support

Need help choosing the right system or troubleshooting an issue? Our team can guide you.

Contact Our Team

Order Assistance

Questions about an order? We’ll help you find what you need quickly.

Get Order Help

Store Locations and Hours

Victoria, BC - Head Office

Hours of Operation (winter):

Monday to Friday 8:00 am – 5:00 pm
Saturday: 8:00 am – noon
Sunday: Closed
Closed on all statutory holidays
and corresponding Saturdays

Address :

461 Dupplin Rd, Victoria, BC V8Z 1B8

Phone

(250) 383-7145

Courtenay, BC

Hours of Operation:

Monday to Friday 8:00 am – 5:00 pm
Saturday: Closed
Sunday: Closed
Closed on all statutory holidays
and corresponding Saturdays

Address :

260B Tsolum Rd, Courtenay, BC V9N 3R2

Phone

250-338-8737

Surrey, BC

Hours of Operation:

Monday to Friday 8:00 am – 4:30 pm
Saturday: Closed
Sunday: Closed
Closed on all statutory holidays
and corresponding Saturdays

Address :

#800 – 10281 Grace Road, Surrey, BC V3V 3V7

Phone

778-357-0257

Built for Support

Built for Support, Clarity & Confidence

We make it easy to get answers and move forward with confidence.

Our Process

From Question to Solution

Step 1

Reach
Out

Step 2

Get
Clear Answers

Our team provides guidance based on your needs.

Step 3

Move Forward
Confidently

Get the support you need to take the next step.

Why Choose Us

Decades of Experience

Serving customers since 1972 with deep knowledge of water systems and applications.

Extensive Product Inventory

Access a wide selection of pumps, filtration systems, and essential components in one place.

Trusted
Brands

We supply proven equipment known for durability and long-term performance.

Expert
Support

Get help choosing the right products for your specific setup and goals.

Frequently Asked Questions

How can I contact you?

You can reach us through our contact form, by phone, or online. Choose the method that’s most convenient for you and our team will be happy to assist.

Do you offer product support?

Yes—we provide support both before and after your purchase to help you choose the right product and ensure it performs as expected.

Can you help me choose the right system?

Absolutely. Our team can guide you based on your water concerns, system setup, and goals to help you find the best solution.

How quickly can I expect a response?

We aim to respond as quickly as possible and provide clear, helpful answers so you can move forward without delays.

Can I get help with an order?

Yes, we can assist with order questions, status updates, and any issues you may encounter along the way.

What Our

Customers Are Saying

Customers across British Columbia trust Van Isle Water to help them understand and improve their water quality.

    
 
 
       Posted on Google  
   
   Safdar. Ali 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent customer service. Knowledge sale department.Ryan helped us lots with the project.
  
 
      Posted on Google  
   
   Devendra Mevada 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good
  
 
      Posted on Google  
   
   Dee “dee mac” Mac 
 
 
 
 Trustindex verifies that the original source of the review is Google. This place helped and educated us on everything we didn't know about our above ground pool .They even gave us a bottle to fill with pool water and bring it back to them to test right away, and they made us a kit to solve all our pool needs .We just became a forever customer of theirs. Trust me, try them. I haven't done you wrong yet on the reviews ,I don't think .My pool looks like clear jasper water .Doesn't get better than that .
  
 
      Posted on Google  
   
   Alan Charlton 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great place for Water filtration, Pool & Hot tub parts.
  
 
      Posted on Google  
   
   Armin 
 
 
 
 Trustindex verifies that the original source of the review is Google. Prompt response to emails and phone, was kept up to date on status of order, item arrived sooner than expected and was ready to load when I arrived. Very impressed with the service. 'Tanks' a lot!!
  
 
      Posted on Google  
   
   jackson hui 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have never setup apps on atlantic led but nick did an excellent support job setting it running and teach me how to run the apps. Tks
  
 
      Posted on Google  
   
   Denis Bouchard 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent customer service. Knowledge sale department.